Support Overview
If you are experiencing any trouble with your Public Interest Network services, please contact us immediately. Our normal business hours are Monday through Friday, 9 am to 5 pm Eastern Time. You may also refer to our documentation, and the service level agreement describing our committment to create the best, most reliable environment anywhere.
PINS Service Status Hotline
Please call 800-815-1455 to get a status of any system-wide or severe network outages that might be impacting service, or view our service status page for more detailed information.
Network Support
For assistance with problems related to voice service, data, Internet
access, email, and billing, please contact Network Support for immediate
attention.
Email: support@pins.net
Telephone: (212) 479-1700
Scheduling & Dispatch
For assistance with moves, additions or changes, and problems related to
telephone systems, voicemail, and cabling, please contact Scheduling &
Dispatch for customer site field service.
Email: service@pins.net
Telephone: (212) 479-1700
During off-hours, holidays, and weekends, please call the listed telephone numbers to be connected to our on-call technician. If you are having trouble reaching our on-call technician or have other service issues, please see our escalation list to speak with a company manager or owner.