PINS Service Status Hotline
Please call (800) 815-1455 (+1 (281) 586-2164 if calling from out of country) to get a status of any system-wide or severe network outages that might be impacting service.
Escalation List
Public Interest is deeply committed serving our clients and being highly responsive to any need or problem that may arise. We make every effort to ensure our customers receive a consistent and high-quality level of service. If you are not satisfied with the quality of the support you receive, find the support untimely or confusing, or are displeased with our services in any way, please call the appropriate person in our escalation list.
Level 1
Martiza Arce, Customer Services Manager
Email: maritzaa@pins.net
Telephone: (212) 479-1710
Off-hours: Proceed to Level 2
Level 2
Gregory Lett, Senior Network Engineer
Email: greg@pins.net
Telephone: (212) 479-1711
Off-hours: (646) 209-5647
Level 3
Michael Lavelle, VP Client Services
Email: lavelle@pins.net
Telephone: (212) 479-1724
Off-hours: (917) 379-6768
Executive Hotline
David Birnbaum, Partner
Email: davidb@pins.net
Telephone: (212) 479-1745
Off-hours: (917) 716-6270