Support Overview
If you are experiencing a Service Outage or any other problem with your PINS service, please contact us as soon as possible as described on the Contact Us link.
In addition to the direct support provided through the Contact Us page, the many web pages that can be reached under the Support tab provide a wide variety of useful information and tools that allow clients to obtain the maximize benefit from the services PINS provides. This is just one of the ways that we demonstrate our commitment to being the best, most reliable telecommunication service provider anywhere. A brief outline and links to these pages are included below.
Included in this link is a glossary of common telecom terms and acronyms used in the industry with brief explanations.
The web pages under this link contain information about the services and equipment provided by PINS to our clients. Included here are documents describing the voicemail system, conference bridges, web site hosting, phone feature codes, e-mail configuration, etc.
If you are unable to resolve a problem, or remain unsatisfied with the resolution of a problem, please proceed to this link to find the appropriate company manager to contact.
Phone Service Background Information
This web page provides a brief description of the components that make up the global telephone network, i.e., the PSTN (Public Switched Telephone Network), and how the network works so that people can converse over their phones.
This link spells out in some detail the responsibilities on the part of PINS and the client, which are associated with signing a PINS equipment or service order.
Security applications can be downloaded from this link, including the most recent updates for the SonicWall Global VPN Client that is compatible with the PINS firewall.
This web page provides information on how best to deal with the problems that can arise with voice, Internet and data services, including who to contact and what details the PINS staff member will need to know in order to resolve the problem as quickly as possible.
