Escalation List
PINS is deeply committed to serving our clients and being highly responsive to any need or problem that may arise. We make every effort to ensure our customers receive a consistent and high-quality level of service. If you are not satisfied with the quality of the support you receive, find the support untimely or confusing, or are displeased with our services in any way, please call the appropriate person as indicated in the list below.
Level 1
For all technical issues involving installation of equipment or operational problems, please contact:
Gregory Lett, NYC Site Manager
Email: greg@pins.net Telephone: (646) 209-5647
If the above individual is unable to resolve your issue, please contact:
Level 2
For all general customer service issues, including billing, equipment purchases and technician service, please contact:
Martiza Arce, VP Customer Service Manager
Email: maritzaa@pins.net Telephone: (212) 479-1710
If none of the above individuals have been able to resolve your issue, please contact:
Level 3
Michael Lavelle, VP Client Services
Email: lavelle@pins.net Telephone: (212) 479-1724 Off-hours: (917) 379-6768
