Contact Information
During normal business hours (Monday - Friday, 9 AM - 5 PM EST, not including Federal holidays) all staff offices can be reached by e-mail as indicated below, or by calling the main PINS office numbers:
Telephone: (212) 479-1700 (in NYC)
Toll-Free: (800) 835-6299 (outside NYC)
If you have a service emergency during off-hours, i.e., holidays and weekends, calling these phone numbers will reach an on-call member of our technical staff for immediate assistance.
Billing
E-mail: billing@pins.net
For assistance with questions related to billing.
Sales
E-mail: sales@pins.net
For new clients interested in exploring how our broad range of telephone, Internet and data services can benefit their company or organization, or for current PINS clients interested in expanding or modifying the services already being provided.
Scheduling & Dispatch
E-mail: service@pins.net
For scheduling new installations and repairs, or to get answers to questions about on-site service calls associated with implementing a move, additions or changes to service, and repairs of on-site equipment related to your telephone system, voicemail, and cabling.
Technical Support
E-mail: support@pins.net
For assistance in diagnosing problems related to voice service, Internet access, data, and e-mail.
In the extremely unlikely event that you are unable to reach PINS at the office phone numbers above, please call the PINS Service Status Hotline at (800) 815-1455 [+1 (281) 586-2164 if calling from out of country], or check our service status link for a network update.
Website Support
E-mail: webmaster@pins.net
Please send a note to the attention of the webmaster to report any errors or make suggestions for improving the PINS website.
Mailing Address
PINS
50 West 17th Street
Ninth Floor
New York, NY 10011-5702
